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EMT Basic - Knoxville, TN

STRATEGIC CHALLENGES
The EMT is frequently the first or second contact with whom AMR' customers, especially patients, have interaction. As a result, the EMT must be responsive and adaptable to meet customers' expectations. The EMT must adapt to the changes in scope of delivery and practices. This may require adapting to new delivery protocols, or training curriculum to maintain certification.
An increasing challenge is adapting to the changing nature of healthcare delivery in the United States. With healthcare reform, regulatory changes, and changing reimbursement, the EMT profession is evolving. The EMT must recognize that an expansion of his/her role is necessary to meet the needs of those individuals served. The role now expands beyond the foundational work of providing compassionate and clinically competent care. The EMT must consider the use of appropriate facilities and understand the reimbursement structure in order to transport the patient to the right facility and ensure payment. The end result decreases customer stress, avoids care delays due to reimbursement constraints, eliminates unnecessary multiple patient transports, and increases customer satisfaction. Growing economic pressures also require the EMT to think of his/her actions and their financial impact.
The EMT is often the focal point for interaction with the fire department and other service providers, as well as other responding agencies, such as the police department. To provide successful response, all agency personnel must work together.
In addition, the delivery of care is often provided to individuals who are afraid or even panicked. Further, service delivery is being provided in communities with increasingly diverse populations.
Finally, changing technology requires the EMT to keep up-to-date with new ways of communicating, documenting and reporting.
KEY RELATIONSHIPS
Key Internal Customers and Suppliers:
His/her partner, who may be another EMT, a Paramedic or a Nurse
The Communications Center professional who provides them the information they need to respond to calls successfully
Field supervisors, who provide support and guidance on how to perform at his/her best
Clinical personnel, to grow and stay abreast of the current clinical demands in the medical field
Fleet and materials management personnel, who ensure the unit is running properly and stocked appropriately
Peers and colleagues, to regularly share experiences and best practices
Representatives of the human resources function regarding employment concerns
Operations personnel responsible for scheduling
Key External Customers and Suppliers
The paramount relationship for the EMT is with the patient and his/her loved ones, who need assurance and compassion as well as medical care
Works regularly with facility staff who are responsible for receiving patients, providing medical control or direction, and/or prepare patients for transport
Partners with fire, police and other agencies during emergency calls to ensure safe, efficient actions are taken
Has regular contact with the public at large during calls and may also interact with government/regulatory agencies and the media. In these situations, the EMT must demonstrate the appropriate image of AMR
KEY RESPONSIBILITIES
Assess each call situation to determine best course of action and appropriate protocol
Utilize medical equipment to assess patient and carry out basic life support functions
Develop and utilize triage skills to provide optimal efficiency during calls
Assist paramedic or nurse with the preparation of advanced life support equipment
Provide patient care according to clinical protocols and safety requirements


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